Apr 17, 2020
The way we're engaging with our consumers is changing. People are talking about how to engage customers in the current environment, and a big part of that dialog centers around digital life.
How can you get closer than ever to your customer through digital engagement?
On this episode of CXNext, I interview Paolo Fabrizio, who holds 25 years of customer service experience primarily in the Italian market. We discussed how companies can provide effective and consistent support through social media, chat, or messaging apps.
What we talked about: